Cat Care FAQ | Litter Box, Odor & Behavior Help
1. Why is my cat not using the litter box?
This is one of the most common issues cat owners face. It can be caused by dirty litter, the wrong litter type, stress, or medical problems. Make sure the litter box is clean, in a quiet location, and suitable for your cat.
2. How can I eliminate litter box odor?
Strong odors usually come from poor litter quality or infrequent cleaning. Using high-quality clumping litter and odor control products can significantly reduce smell and keep your home fresh.
3. How often should I clean the litter box?
It’s recommended to scoop the litter box daily and do a full clean at least once a week. Regular cleaning helps prevent odor and encourages your cat to use the box properly.
4. What can I do if my cat scratches furniture?
Cats scratch naturally. To stop unwanted scratching, provide scratching posts, use deterrent sprays, and redirect your cat’s behavior to appropriate surfaces.
5. How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 7–14 business days, depending on your location.
6. Can I return a product?
Yes, you can request a return within 7 days of receiving your order. Items must be unused and in original packaging. Contact us at support@jollyfurs.com for assistance.
7. Do you offer solutions for odor control?
Yes, we provide products specifically designed to reduce litter box odors and maintain a clean, fresh home environment.
8. What payment methods do you accept?
We accept major credit cards, PayPal, and secure payment options through Shopify.
9. How can I contact customer support?
You can reach us anytime at Support@jollyfurs.com or via the Contact Us page. Our team typically responds within 24–48 hours.