Shipping & Returns Policy
📦 Shipping Policy
Fast & reliable delivery for cat care essentials.
At JollyFurs, we focus on delivering practical cat care solutions quickly and reliably.
- Processing Time: Orders are processed within 1–3 business days.
- Shipping Time: Delivery usually takes 7–14 business days, depending on your location.
- Tracking: A tracking number will be provided once your order has shipped.
- Shipping Rates: Calculated at checkout. We often run promotions for Free Shipping on selected items or order amounts.
⚠️ Please note: During holiday seasons (Halloween, Christmas, etc.), shipping times may take a little longer due to high demand. We recommend placing orders early to ensure on-time delivery.
🔄 Returns & Exchanges
We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
- Return Period: You may request a return or exchange within 7 days of receiving your order.
- Condition: Items must be unworn, unused, and in their original packaging.
- Process: To request a return, contact us at support@jollyfurs.com with your order number.
- Refunds: Once your return is received and inspected, we’ll notify you and process your refund to the original payment method.
- Exchanges: We’re happy to assist with replacements if needed.
⚠️ Please note: For hygiene reasons, certain pet care items may not be eligible for return if opened or used.
✉️ Need Help?
For any questions about shipping or returns, contact our support team at Support@jollyfurs.com. We’re here to help you create a cleaner, happier home for you and your cat. 🐾