Shipping & Returns Policy
📦 Shipping Policy
At JollyFurs, we aim to deliver joy and festive spirit straight to your doorstep.
- Processing Time: Orders are processed within 1–3 business days.
- Shipping Time: Delivery usually takes 7–14 business days depending on your location.
- Tracking: A tracking number will be provided once your order has shipped.
- Shipping Rates: Calculated at checkout. We often run promotions for Free Shipping on selected items or order amounts.
⚠️ Please note: During holiday seasons (Halloween, Christmas, etc.), shipping times may take a little longer due to high demand. We recommend placing orders early to ensure on-time delivery.
🔄 Returns & Exchanges
We want you and your furry friends to love your purchase! If you’re not fully satisfied, we’re here to help.
- Return Period: You may request a return or exchange within 3 days of receiving your order.
- Condition: Items must be unworn, unused, and in their original packaging.
- Process: To initiate a return, please get in touch with us at Support@jollyfurs.com with your order number.
- Refunds: Once your return is received and inspected, we’ll notify you and process your refund to the original payment method.
- Exchanges: If you need a different size or product, we’ll be happy to assist with an exchange.
⚠️ Please note: For hygienic reasons, costumes that show signs of wear cannot be returned.
✉️ Need Help?
For any questions about shipping or returns, feel free to reach out to our support team at Support@jollyfurs.com We’re always here to make your shopping experience at JollyFurs joyful and stress-free! 🐾✨