FAQ
🐾 1. What sizes are available for the pet costumes?
We offer costumes in multiple sizes to fit small, medium, and large pets. Please check the size chart on each product page before ordering.
🎃 2. Are the costumes comfortable and safe for pets?
Yes! All our costumes are designed with soft, breathable, and pet-friendly materials. Your furry friend’s comfort and safety are always our top priority.
📦 3. How long does shipping take?
Processing takes 1–3 business days. Delivery usually takes 7–14 business days, depending on your location. During holiday seasons, please allow extra time due to high demand.
🔄 4. Can I return or exchange an item?
Yes! You may request a return or exchange within 14 days of receiving your order. Items must be unworn, unused, and in original packaging. For details, check our Shipping & Returns Policy.
🎁 5. Do you offer gift wrapping?
Yes, we offer festive gift wrapping during special seasons like Halloween and Christmas. You can select this option at checkout.
💳 6. What payment methods do you accept?
We accept major credit cards, PayPal, and Shopify Payments. All transactions are 100% secure.
🌎 7. Do you ship internationally?
Currently, we ship mainly to the USA, Canada, UK, and Europe. If your country isn’t listed, please contact us at Support@jollyfurs.com.
📹 8. I saw a costume in your TikTok/Instagram video – how do I find it?
Simply check our Shop Now section – all the costumes featured in our videos are available in our store.
✉️ 9. How can I contact customer support?
You can reach us anytime at Support@jollyfurs.com or via the Contact Us page. We typically respond within 24 hours.